FAQ

Our kind, welcoming staff recognizes how important selecting the right pediatrician is; we go above and beyond to make parents and their children as comfortable as possible.

Welcoming Staff

We pride ourselves in being an exceptional office where children come first and we hope to become part of your growing family!

Building Relationships

Our friendly pediatricians have been caring for multiple generations of families and the city of Louisville for the past 35 years!

Quality Care

We take the time to listen, answer questions and get to know each child and every family while priding ourselves on excellent care.

FAQ

Our kind, welcoming staff recognizes how important selecting the right pediatrician is; we go above and beyond to make parents and their children as comfortable as possible.

Welcoming Staff

We pride ourselves in being an exceptional office where children come first and we hope to become part of your growing family!

Building Relationships

Our friendly pediatricians have been caring for multiple generations of families and the city of Louisville for the past 35 years!

Quality Care

We take the time to listen, answer questions and get to know each child and every family while priding ourselves on excellent care.

Commonly Asked Questions

Dr. Gaines & Associates is the best healthcare option for newborns, toddlers, adolescents, and young adults.

We provide state of the art pediatric care with the understanding that there’s nothing more important as a parent than the health and well-being of your child. That’s why we always take the time to listen, answer questions and get to know each child and their family, while priding ourselves on exceptional care. This has allowed us the privilege to care for multiple generations of families and the city of Louisville for the past 35 years!

  • Yes, we always welcome new patients!

    We do require that copies of your medical chart and immunizations from your previous provider(s) be in our office prior to your first visit. These records should be requested by you and sent to our office. There is a Transfer of Medical Records Forms that must be completed by you and submitted to your previous provider.

    In addition, we have several forms for you to complete prior to being seen in our office. These forms can be downloaded from our website, emailed or mailed to you from our office. Please contact our office for additional information or to request an appointment.

    Your insurance will be verified before your appointment, all copays and co-insurance due must be paid at each visit. Please present your insurance card and government issued identification at each visit.

  • Your Primary Care Provider (PCP) is the medical professional that is responsible for coordinating all of your Preventative & Acute Healthcare needs. Your PCP will refer you to a Sub Specialist if the need arises.

  • We care for patients from Birth until the age of 21.

  • Yes, our Providers see our Newborns in the hospital within 24 hours after their birth and daily until they are discharged. We are on staff at all of the Louisville Hospitals that deliver newborns.

    We encourage expectant parents to make an appointment for a Prenatal visit at our office to meet our Providers and meet our staff. We feel this early meeting allows our prospective patients to gain comfort in their decision in selecting their baby’s pediatrician.

  • Our office follows the recommendations of American Academy of Pediatrics (AAP), Centers for Disease Control (CDC) and the Advisory Committee of Immunization Practices (ACIP) regarding administration and implementation of pediatric vaccination schedules.

    Pediatric vaccinations have contributed greatly to the health of children worldwide. Many infectious diseases have been eliminated by vaccinations, decreasing or preventing disease and death from infections which previously were serious threats to health and wellbeing of children.

    While we understand some families may have concerns about vaccinations or vaccination schedules for various reasons, however, it is our policy that we vaccinate all of our patients.

  • Newborns, Infants, and Toddlers are seen according to the following schedule:

    • 1 week
    • 2 weeks
    • 1 month
    • 2 months
    • 4 months
    • 6 months
    • 9 months
    • 12 months
    • 15 months
    • 18 months
    • 2 years
    • 30 months

    Once your child reaches 3 years of age they will only need to be seen once a year for well visits.

  • Our goal for your appointment in the office is one hour. Times may vary depending on the nature and complexity of your visit.

  • Yes, we do, we block several slots in our schedule every day for patients who have need for acute care.

  • Yes, we do. Missed appointments are disruptive to the efficient operation of our office, therefore, they are highly discouraged.

    A family missing 3 appointments in any 12-month period will be asked to leave our practice. We allow you 30 days to find a new medical home, during which time we will continue to care for your medical needs.

    A ‘Missed Appointment’ is defined as canceling an appointment within 24 hours of your scheduled visit or failing to keep your appointment at the designated date and time.

  • Someone in our practice is always available to respond to your questions and concerns, including after hours. During office hours one of our nurses will call you back after consulting with one of the providers or our routine standing orders. The messages are checked every hour. If you have an emergency, please call 911 or go to the nearest emergency room. After hours please call (502) 585-2924 and your call will be directed to the physician on call.

  • We participate with most of the carriers in Louisville. We accept patients with private and public health insurance. For specific information on
    whether we accept your insurance, you will need to contact our Billing department or your insurance carrier directly.

    It is imperative that you provide us with complete information on your insurance coverage(s), to ensure your insurance is billed correctly. Failure to report complete and correct insurance information may affect how your claims are processed and paid. This could result in your being charged for any unpaid claims.